Shipping, Return, and Exchange Policy
At Jane Cavanagh Jewelry, we strive to provide excellent customer service and ensure you have a smooth and pleasurable shopping experience. To facilitate this, we have outlined our shipping, return, and exchange policy below:
Shipping:

• We offer standard shipping on all orders within the United States, prices may vary based on weight of product(s).

• For international orders, shipping costs vary based on the destination. The applicable charges will be displayed during the checkout process.

• Once your order is confirmed, it will be processed and shipped within 1-3 business days. You will receive a confirmation email with tracking information to monitor your package's progress.

Returns:

• We understand that sometimes a purchase might not meet your expectations. If you are unsatisfied with your order, we accept returns within 30 days from the date of delivery.

• To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging and proof of purchase.

• Please note that custom-made or personalized items, as well as earrings due to hygiene reasons, cannot be returned unless they are faulty.

Exchange:

• If you wish to exchange an item for a different size or design, please contact our customer support team within 30 days of receiving the product.

• The item you intend to exchange must be unused and in its original packaging for the exchange to be processed.

• Exchanges are subject to product availability. If the desired item is out of stock, we can offer a store credit or arrange for a refund.

How to Initiate Returns or Exchanges:

• To initiate a return or exchange, please email our customer support team at janecavanaghjewelry@gmail.com within the stipulated time frame.

• Provide your order number, a brief description of the issue, and whether you are requesting a return or exchange.

• Our support team will guide you through the process and provide instructions on returning the item, including any applicable shipping labels.

Refunds:

• Once we receive the returned item and it is inspected, we will notify you about the status of your refund.

• Refunds will be issued to the original payment method within 5-7 business days from the date we receive the returned product.

• If the refund has not appeared in your account by this time, please contact your financial institution for further assistance.

Our goal is to ensure your complete satisfaction, so if you have any questions or concerns regarding our shipping, return, or exchange policy, please do not hesitate to reach out to us. We are here to assist you throughout your journey with Jane Cavanagh Jewelry.
Please note that this policy is subject to change without prior notice, so we recommend reviewing it each time before making a purchase.

more about taxes on global orders